I’m confused, toner = laser. Toner is the media, it’s fine powder, applied to the paper via the drum and flash fused via a laser. Inkjet, liquid ink is the media, sprayed through a nozzle while moving back and forth.

Unless something about inkjet has improved in the 15 years since I was more inclined to know everything about them, the “goes bad” is what anyone with a brain should be focusing on. The first time you use a cartridge to print, it has a shelf life. It gunks up, prompting cleaning cycles that use dozens of pages worth of ink. If you only print a few pages a month, there’s a good chance you’re getting <40 pages out of that $63 cartridge.

I have a Brother DCP-7065DN, paid $64 for it in Feb 2014 (obviously a very good deal), page counter reads 3626. We’re on toner #3 including the starter, first was replaced in 2019, second in July 2025. Toner was $55 each.

I hope there aren’t people seriously advocating for inkjet printers for black and white anything. The only thing they are good for is photos, and even then you are paying more per print for a worse photo vs local print or online order options. That holds true even if you get good deals and somehow actually use the entire cartridge set without waste, I did the math a few times over the years. The only use cases are printing shit you’re too embarrassed to risk printer shop seeing, or is illegal/copyright, or you just like giving money to these garbage companies.

Maybe projects like this will change the math. I think if they targeted commercial print specifications it would be quite interesting. The jump to larger format printers is so expensive.

Not sure if this works anymore, but worth a try. Get on the phone with the 1-800 during business hours and escalate, ask for consumer relations. Make sure you tell each person that you talk to that you’ll never be shopping at best buy again if this isn’t resolved, so they know you’re serious and will properly escalate you. 15 years ago, that would solve any problem. People who absolutely scammed Best Buy would still get replacements plus a gift card for their trouble, at least once.

Sorry this happened to you. Don’t just assume the chargeback is going to solve things without any more effort, the machines involved might fuck you over if you don’t take steps. Credit card might side with vendor if you don’t submit evidence better than theirs. Your case seems cut and dry since it wasn’t even the right address, but you might still need to get that police report filled. Like the other poster said, you’re just getting the case#, as frustrating as it is, expecting anything else would just be silly. All of these things show you are serious and not a scammer. Scammers wouldn’t try this shit because it would put them in jail the second or third time they did it without any evidence. You have evidence, but the machine is tuned to ignore it until escalation. Fucking lame, I know.